Refund policy

1. Return and Refund Policy

Shopify field: Refund policy

TrueWeather is operated by Tundra Technology Holdings LLC. These terms apply to all orders placed on this store.

Return window

You have 30 days from the day your order is delivered to request a return.

To be eligible, the item must be unused, in the condition you received it, with all tags, accessories, cables, and original packaging included. You will need your order number or proof of purchase.

How to start a return

Email us at [support@trueweather.com] with your order number and the reason for the return. Do not ship anything back before you hear from us. Packages sent without an approved return request will not be accepted or refunded.

Once approved, we will send return instructions and the return address. Approved returns must be postmarked within 14 days of approval.

Return address: [Sent through email]

Who pays return shipping

If the item arrived damaged, defective, or we shipped the wrong thing, we cover return shipping and we cover the replacement.

If you are returning for any other reason, return shipping is yours to cover. Original shipping charges are non-refundable.

We do not charge a restocking fee.

Damaged, defective, or wrong item

Inspect your order when it arrives. If something is wrong, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will replace it or refund it, your choice.

If a fan, battery, or charging cable is swollen, overheating, leaking, or physically damaged, do not ship it back to us. Lithium batteries in that condition cannot legally move through standard carriers. Stop using the product, disconnect it from power, and send us photos instead. We will resolve it without a return.

What we cannot take back

• Opened hydration, electrolyte, or other consumable products. Once the seal is broken we cannot resell or safely restock it. Unopened and sealed consumables are returnable within the 30-day window.
• Personal care items once opened.
• Custom, personalized, or special-order items.
• Gift cards.
• Items marked Final Sale at the time of purchase.

If a consumable arrives damaged, contaminated, or past its date, that is a defect and the section above applies. Email us.

Bundles and kits

The [Day Kit, Field Kit, and Full Kit] are priced as bundles. To return a bundle, send back every item in it. If you keep part of a bundle, we refund the difference between what you paid and the regular individual price of the items you kept.

Exchanges

The fastest path is to return the item you have and place a new order once the return is approved. Email us first and we will make sure it lines up.

Refunds

We will email you once your return arrives and is inspected, and let you know whether it was approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If 15 business days have passed since we approved your refund and you still do not see it, email [support@trueweather.com].

Items returned used, incomplete, or outside the approved window may be refused or refunded at a reduced amount. We will contact you before doing that.

Undeliverable and refused packages

If a package comes back to us because of an incorrect address or a refused delivery, we will refund the order minus original shipping. Reshipment requires a new order.

Chargebacks

If you have a problem with an order, email us first. We resolve almost everything within a day or two. Filing a chargeback before contacting us slows the process down for both of us and may result in your account being blocked from future orders.