Shipping policy
Shipping Policy
Shopify field: Shipping policy
Where we ship
We currently ship within the [United States] only, including [Alaska, Hawaii, and APO/FPO addresses]. We are working on international shipping and will announce it when it is ready.
Processing time
Orders are processed within [1 to 2] business days, Monday through Friday, excluding holidays. Orders placed after [2pm CT] are processed the following business day. You will get a confirmation email when you order and a tracking email once the label is created.
During launches, promotions, and peak season, processing can take [1 to 2] extra business days.
Shipping rates and delivery estimates
| Method | Estimated transit | Cost |
|---|---|---|
| Standard | [3 to 7] business days | [$X.XX] |
| Expedited | [2 to 3] business days | [$X.XX] |
| Free standard | [3 to 7] business days | Orders over [$XX] |
Transit times are carrier estimates, not guarantees, and they start after processing, not at checkout.
Address accuracy
Double check your shipping address before you submit. We cannot change an address once a label has been created. If a package is returned to us because of a bad address, our return policy covers what happens next.
Lost, stolen, or delayed packages
If tracking shows delivered but you do not have the package, check with your household and neighbors and look around entry points first. Carriers sometimes mark packages delivered a day early.
If it still has not turned up [48] hours after the delivery scan, email us and we will help you open a carrier claim. For packages that are lost in transit and never scanned as delivered, we will replace or refund the order.
We are not responsible for theft after a confirmed delivery, but email us anyway and we will see what we can do.
Duties and taxes
Sales tax is calculated at checkout where applicable.